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Warranty

"Invest in your peace-of-mind"

You invested in your safety by investing in a LifeLine.
 Read Terms and conditions  Read Terms and conditions
LifeLine Limited Warranty

The LifeLine comes with a limited warranty. This warranty only applies if the unit has been registered online. The LifeLine limited warranty covers the correction of manufacturing defects and resulting damage only and is valid for
1 year from the date you take sales of your unit.

 Read Terms and conditions



LifeLine Limited Warranty

Terms and conditions
The LifeLine comes with a limited warranty. This warranty only applies if the unit has been registered online. The LifeLine limited warranty covers the correction of manufacturing defects and resulting damage only and is valid for 1 year from the date you take sales of your unit. Without limiting the generality of the foregoing, this warranty does not cover physical misuse or abuse of your unit, including tampering by unauthorized persons or repair facilities, flooding as a result of customer misuse/neglect or improper care and maintenance, damage or flooding if the unit is submerged without the lid being properly latched or if the o-ring is not clean and clear of contamination.

IMPORTANT: THIS WARRANTY IS ONLY AVAILABLE TO THE ORIGINAL OWNER ON UNITS BOUGHT FROM AN AUTHORIZED DEALER AT MINIMUM ADVERTISED PRICE (MAP).

 This warranty does not apply to a unit that has been:
• Improperly used
• Used for a purpose other than that recommended in the product installation and operation instructions
• Damaged or has failed because of an accident or abnormal operation
• Repaired or modified by entities other than Nautilus LifeLine Please keep your original receipt as a proof of the purchase date. You must register your unit online within 30 days of purchase to qualify for the limited warranty.


How it works
The manufacturer will repair parts, replace parts or the replace the entirety of the unit as necessary under the manufacturers discretion. Prior authorization (RMA) to return your unit is required.
Please call the service department at 001-604-241-1918 or on Skype at nautiluslifeline or email us at info@nautiluslifeline.com for your RMA number before returning your unit.

 To return your unit for service, include the following in the package:
• Your name, RMA number, email address, telephone number, copy of dated sales slip and return shipping address.
• A brief description of the problem

IMPORTANT: For shipping and customs purposes, you must show a declared value of “0” noting that the unit is being returned for warranty repair. You will be responsible for any import duties or taxes incurred.

If you request emergency service, we will try to meet the date you specify. Include a note with this information in the package so we know that it is an emergency when we receive it. The the cost of rush emergency shipment is your responsibility. Please include your credit card information and authorization.

LifeLine Extended Warranty

The LifeLine Extended Warranty extends the validity period of the original LifeLine Limited Warranty.


Cost

  • 1 year Extended Warranty - $49
  • 2 year Extended Warranty - $79
  • 2 year Extended Warranty plus accidental flooding - $139

  • What is not covered
    This warranty does not cover physical misuse or abuse of your unit, including meddling by unauthorized persons or repair facilities, flooding as a result of customer misuse, neglect or improper care and maintenance, damage or flooding if the unit is submerged without the lid being properly latched or if the o-ring is not clean and clear of contamination. It is only covered if you purchase 2year extended warranty with accidental flooding damage. Only 1unit per 2year policy will be replaced as a result of flooding damage.


    How it works
    The manufacturer will repair parts, replace parts or the replace the entirety of the unit as necessary under the manufacturers discretion. Prior authorization (RMA) to return your unit is required.
    Please call the service department at 001-604-241-1918 or on Skype at nautiluslifeline or email us at info@nautiluslifeline.com for your RMA number before returning your unit.

     To return your unit for service, include the following in the package:
    • Your name, RMA number, email address, telephone number, copy of dated sales slip and return shipping address.
    • A brief description of the problem

    IMPORTANT: For shipping and customs purposes, you must show a declared value of “1” noting that the unit is being returned for warranty repair. You will be responsible for any import duties or taxes incurred. If you request emergency service, we will try to meet the date you specify. Include a note with this information in the package so we know that it is an emergency when we receive it. The cost of rush emergency shipment is your responsibility. Please include your credit card information and authorization.

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