Nautilus GPS & Nautilus Online Store
Terms and Conditions – Returns
Our goal is customer satisfaction. If you need to return or exchange merchandise, please contact us within 30 days of purchase date for a return authorization. No merchandise will be accepted without prior authorization. All returned merchandise must be accompanied by a copy of the original sales invoice and must be sent prepaid in like-new condition without blemishes or damage and in original packaging.
Shipping policy
All shipments are F.O.B. Nautilus’s warehouse or original shipping point in the case of factory direct to customer. You must note any damage or shortage of cartons on the delivering carrier’s delivery receipt. If necessary, file your claim directly with that carrier. Nautilus GPS CANNOT file these claims for you. We will be happy to advise you if you have a problem. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Nautilus GPS Limited Warranty
Terms and Conditions:
The Nautilus GPS comes with a limited warranty. The GPS limited warranty covers the correction of manufacturing defects and resulting damage only and is valid for 1 year from the date you take sales of your unit. Without limiting the generality of the foregoing, this warranty does not cover physical misuse or abuse of your unit, including tampering by unauthorized persons or repair facilities, flooding as a result of customer misuse/neglect or improper care and maintenance, damage or flooding if the unit is submerged without the lid being properly latched or if the o-ring is not clean and clear of contamination.
IMPORTANT: THIS WARRANTY IS ONLY AVAILABLE TO THE ORIGINAL OWNER ON UNITS BOUGHT FROM AN AUTHORIZED DEALER AT MINIMUM ADVERTISED PRICE (MAP).
This warranty does not apply to a unit that has been:
Improperly used
Used for a purpose other than that recommended in the product installation and operation instructions
Damaged or has failed because of an accident or abnormal operation
Repaired or modified by entities other than Nautilus GPS. Please keep your original receipt as a proof of the purchase date.
How it works:
The manufacturer will repair parts, replace parts or the replace the entirety of the unit as necessary under the manufacturers discretion. Prior authorization (RMA) to return your unit is required.
Please call the service department at 001-604-241-1918 or email us at info@nautiluslifeline.com for your RMA number before returning your unit.
To return your unit for service, include the following in the package:
- Your name
- RMA number
- Email address
- Telephone number
- Copy of dated sales slip
- Return shipping address
- A brief description of the problem
IMPORTANT: For shipping and customs purposes, you must show a declared value of “$1” noting that the unit is being returned for warranty repair. You will be responsible for any import duties or taxes incurred.
If you request emergency service, we will try to meet the date you specify. Include a note with this information in the package so we know that it is an emergency when we receive it. The cost of rush emergency shipment is your responsibility. Please include your credit card information and authorization.
What is not covered
This warranty does not cover physical misuse or abuse of your unit, including meddling by unauthorized persons or repair facilities, flooding as a result of customer misuse, neglect or improper care and maintenance, damage or flooding if the unit is submerged without the lid being properly latched or if the o-rings are not clean and clear of contamination.